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Support & service requests

Something not working as it should? Tell us what's happening and our engineers will pick it up — you'll receive a ticket number to track progress.

Raise a support request

Fields marked * are required. Please allow up to 4 business hours for a first response.

Prefer to talk to a human?

Call us directly or send an email — we'll route it to the right engineer for you.

What happens next?

  • You receive a ticket number immediately
  • An engineer triages your request within 4 business hours
  • We keep you updated at every step until resolution